Privacy & Data Protection

01

Information collected

When you submit the contact form or contact the studio directly, information may include your first and last name, email address, message, project information and any other details you choose to provide.

The website and its hosting or security services may also process limited technical information such as IP address, browser or device information, request timestamps and security logs. This information is used to operate, protect and troubleshoot the website.

02

How information is used

Personal information may be used to:

• respond to enquiries and discuss potential projects;
• prepare quotations and take steps requested before entering into a contract;
• deliver agreed services and maintain client communications;
• manage business, accounting and legal records;
• protect the website and prevent spam, fraud or misuse; and
• establish, exercise or defend legal claims where necessary.

Contact-form information is not added to a marketing list unless a separate, explicit marketing choice is introduced and selected.

03

Lawful bases

Depending on the circumstances, information is processed because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or for legitimate business interests such as responding to enquiries, administering projects and protecting the website. Consent will be relied upon where the law specifically requires it.

04

Service providers and sharing

Information is shared only where reasonably necessary. This may include website hosting and security providers, Resend for secure contact-form email delivery, GoatCounter for restricted anonymous aggregate event measurement, professional advisers, or public authorities where disclosure is legally required.

Service providers are expected to process information only for the relevant service and under appropriate contractual or legal safeguards. Personal information is not sold or rented.

05

International processing

Some technology providers may process information outside the United Kingdom or European Economic Area. Where this occurs, appropriate safeguards are used as required by applicable data-protection law.

06

Retention

Enquiry and project information is retained only for as long as reasonably necessary for the relevant enquiry, potential or active project, business administration, legal obligations, dispute resolution and the establishment or defence of legal claims. Different records may therefore be kept for different periods.

07

Your data-protection rights

Subject to applicable law and any relevant exemptions, you may have rights to request access to your personal information, correction, deletion, restriction, objection to certain processing, or a portable copy of information you supplied. Where processing is based on consent, you may withdraw that consent without affecting earlier lawful processing.

To exercise a right, email info@cadservicesstudio.co.uk. Reasonable information may be requested to confirm your identity before responding.

08

Cookies and website measurement

The website uses GoatCounter in a restricted configuration to count anonymous aggregate page loads by page and selected anonymous aggregate events: successful contact-form delivery, quotation-link selections, telephone-link selections, public email-link selections and service-page quotation selections. Event measurements use fixed, non-personal names only.

Automatic aggregate pageview tracking is enabled using only the page path and page title. URL query strings are not sent. GoatCounter is configured without cookies, local storage, persistent visitor identifiers, session calculation, individual pageview storage, referrer collection, location data, browser or operating-system details, language information or screen-size information. Names, email addresses, telephone numbers, messages, project descriptions, uploaded files and other contact-form contents are not sent to GoatCounter.

No advertising profiling, heatmaps, session recording or cross-site tracking is used. A cookie-consent banner is not displayed for this limited configuration because it does not place analytics cookies or use browser storage. Anonymous aggregate pageview and event data is retained for up to 365 days.

09

Security and project information

Reasonable technical and organisational measures are used to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

Please do not send confidential project files through the standard contact form. Initial enquiries should describe the project at a general level; an appropriate transfer method can then be agreed where files or commercially sensitive information need to be exchanged.

10

Complaints and updates

Please contact CAD Services Studio first if you have a concern so it can be reviewed promptly. You may also have the right to complain to the UK Information Commissioner’s Office or, where applicable, another relevant data-protection supervisory authority.

This notice may be updated when the website, services or legal requirements change. The latest version will remain available on this page with its revision date.